ORDERS

Products can be ordered online at the website: www.pandorashop.mk

A maximum of five (5) identical products or items can be ordered in a single order.

All orders are subject to limited quantities, depending on stock availability. “Pandora” will notify customers as soon as possible in case of a shortage of certain products or items.

“Pandora” reserves the right to fully or partially reject an order, or to request an advance payment for the value of the order if potential payment risks are detected with the buyer.

INSTRUCTIONS FOR PLACING AN ORDER

To shop in the Pandora online store, it is recommended to register. You can also shop in the Pandora online store without registering.

The registration process is simple:

Click on **“Sign in”** icon at the top of any page, then click on **“Register.”**

A new page will open where you need to enter your first and last name, email address, other details and password. Fields marked with an asterisk (*) are mandatory. Please read the privacy policy and terms of use and then check the box **“I agree with the privacy policy and terms and conditions”** if you agree with it, and select how you wish to be contacted.

You have successfully registered.

SHOPPING

Select the products or items you wish to buy. Next to each item, there is an **“Add to cart”** button – click it and choose the quantity. The item will be added to your cart.

At any time, by clicking the **“Cart”** button at the top of the page, you can view how many products or items you have in your cart and their total price. The price does not include delivery costs. All prices on the site include **VAT** (Value Added Tax). If you wish to cancel a product purchase, click the **“X”** button next to it, and the product will be removed from the cart.

Once you have selected all the items you want to buy, click on **“My cart”** and you will be redirected to a new page showing your cart contents. If you have a promotional code, you can enter it on this page. Click **“Next”** at the bottom of the page. Confirm your delivery details or enter new ones if you want the product to be delivered to another address.

Currently, delivery is provided through the courier company **VIA POST doo**, within the territory of the Republic of North Macedonia.

Delivery costs are applied in the shopping cart. VAT is included in the price.

If you registered as an individual, you can choose one of the following **three payment methods**:

– **Cash on delivery** – you pay the courier in cash upon receiving your order.

– **Payment in instalments via IutePay**

– **Card payment** – by selecting this option, you will be redirected to the secure card payment portal **C Pay / Komercijalna Banka**, and you must follow the given instructions.

Accept the terms of purchase by checking the box before **“I agree with the terms of purchase.”**

At the email address you provided during registration, you will receive an order confirmation with a list of ordered products, prices, and delivery costs.

After we complete your order you will receive an invoice as confirmation and details about shipment on the same email.