Right to cancel and return goods
In accordance with the Consumer Protection Law (hereinafter referred as: the Law), the purchase through our website is considered as sale by concluding an online contract, i.e. a contract concluded outside the business premises of the trader. In accordance with the Law, for the online concluded contract, the buyer, who is considered a consumer (natural person who buys a product to satisfy its individual needs, and not to perform professional activities), has a period of fourteen (14) days for withdrawal from the online concluded contract or for a contract concluded outside the business premises. When withdrawing, the buyer may, but does not have to, state the reasons for the withdrawal.
The form - The statement for withdrawal from the online concluded contract shall be sent to e-mail: info@pandorashop.mk or to the address of the seller:
SF1 KLIPS LTD Skopje
Internet Shop Pandora Skopje
ул.Љубљанска бр.4 - У 121
Skopje, Republic of North Macedonia
In the case when the consumer withdraws from the contract, the consumer has the right to reimburse the payments or to replace the product with another product.
You are required to return the product without delay, and no later than within fourteen (14) days from the date of sending the Contract Cancellation Form. Before sending the subject goods, please contact us at info@pandorashop.mk for instructions as to which address the goods should be sent to. The product can no longer be returned upon the expiration of a period of foiurteen (14) days from the date of sending the cancellation.
At the time of the return, the goods must be in a working, and unused, state, in their original, undamaged packaging, with the attached original fiscal bill and a filled out cancellation form.
When returning goods, they must be returned in proper and unused condition and in the original undamaged packaging, accompanied by the original receipt and the completed withdrawal form, which you can download here.
Upon receipt of the product, it will be determined whether the product is in a working and undamaged state. You will be responsible for any defect or damage to the product resulting from inadequate handling of the product, i.e., you are solely responsible for the reduced value of the product resulting from inadequate handling, i.e., exceeding what was necessary in order to establish its nature, characteristics and functionality. If it is determined that the product is defective, or it has been damaged, which is attributable to you, a refund will not be accepted and the product will be returned you, at your own expense.
We are required to make a refund of the amount paid by you under the contract, promptly and no later than within fourteen (14) days from the date of receipt of the cancellation form, and after receipt of the product.
The cost of returning the goods and money will be borne by you, except in cases where the product received was defective or wrong.
We accept the return of only those goods that are brand new and in original condition and packaging, with the accompanying invoice. Under such conditions, we will reimburse the amount paid for returned products within fourteen (14) days from the date of receipt of such products.